While COVID-19 has changed the landscape of work, it impacted Indiana’s Department of Child Services Child Welfare department (DCS) in many more ways. Using Salesforce and MuleSoft, DCS and Revelant were able to create tools to meet safety and social distancing requirements.
To carry out its mission, the department must keep its employees safe at the same time. With such a large number of employees and contractors, there is a great need for personal protective equipment (PPE) and supplies to ensure the safe return of employees. Using an inventory tracking system, county office and regional managers can have these items on hand to ensure their employees are safe. Each county can login and see inventory of COVID items like masks, gloves, thermometers and sanitizer. Because PPE has been in short supply, the custom app Revelant created is configurable and updates in real time based on quantities available. For distribution, workers can see orders/requests in a very intuitive user interface and can process them quickly and efficiently in a system they’re already using. This ensures equity in statewide distribution, and allows the Department to track donations, while having reporting available at any time.
With nearly 5,500 employees and contractors, DCS protects children who are victims of abuse or neglect and strengthens families through services which focus on family support and preservation. With some heads-up planning and quickly using existing resources which allow agility and flexibility, DCS is ready to safely serve its clients and, just as importantly, its most valuable asset: its employees and contractors.